FAQ
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Delivery Information
Complimentary Local Shipping
All local orders above SGD $50 will enjoy Complimentary Local Standard Courier.
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Processing Time
Orders will be shipped within 1–2 working days upon receiving and verifying payment.
Please note orders placed on Weekend or Public Holidays will be processed on the next working day.
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Shipping Options
Standard Shipping : SGD $3.00 flat fee
Available for all local orders below $50
Express Shipping : SGD $15.00
Next working day delivery for orders placed before 12pm (excluding Weekend & Public Holidays).
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Delivery Timeframes & Important Notes
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Standard: 2–3 working days
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Express: Next working day
Actual delivery time may vary depending on the courier’s schedule and operational capacity.
During peak periods (festive seasons, sales events, year-end holidays), deliveries may require additional time.We appreciate your understanding and patience.
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Restricted Zone
We’re unable to deliver to restricted zones.
If your address is within one, we’ll reach out and guide you on the next steps.
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Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your parcel.
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International Shipping
At this time, we offer shipping within Singapore only.
If you wish to place an order from outside Singapore, please contact us at pawchi.co@outlook.sg or fill in the contact form for assistance.
You may also follow us on Instagram for updates as we plan to open international shipping in the near future.
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Customer Support
For assistance, you can reach us via our contact form or email us at pawchi.co@outlook.sg